Last updated: January 2026

Jet7's Privacy Policy — How Your Personal Data Is Collected, Used & Protected

Your privacy isn't just a policy at Jet7 — it's a core commitment. On this page, find out what data we hold, why we hold it, and how it's kept secure.

🔒 SSL 256-bit 🛡️ Data Encrypted ✅ Never sold to third parties
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Privacy Commitment

Divided into 10 sections in total

🔍 Scope of Data Collection
🎯 Purpose of Data Use
🔒 Security Measures
🍪 Cookie Policy
⚖️ Your Rights
🛡️ Core Principles

In Protection of Privacy Jet7's 6 Core Principles

We believe privacy is your fundamental right — no gimmicks, just responsibility.

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Encrypted Protection

All your personal information and payment data is secured with 256-bit SSL encryption — the same standard used in the banking sector.

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Not sold to third parties

Jet7 never sells your personal data to any third party. Your data belongs to you — that is our unbreakable promise.

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Purpose-Based Collection

Jet7 collects only the data that's truly necessary — what's essential for improving our services, processing payments, and maintaining security.

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In your control

You can view, correct, or request deletion of your data at any time. You remain in full control of your information.

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Minimal Data Collection

Data minimization is a core principle we live by. We do not retain more information than necessary, and data is automatically deleted after a set period once a service has ended.

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Transparent Notifications

You will be notified by email in advance of any changes to the Privacy Policy. There are no hidden updates — everything is transparent.

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1. Introduction & Scope of Policy

Jet7's Privacy Policy is the formal statement of our commitment to protecting the personal information of all users. It applies from the moment you visit the Jet7 website, create an account, play games, or use any of our services.

Jet7 believes everyone has the right to privacy. Using an online gaming platform doesn't mean giving up control of your personal data. Even after registering with Jet7, you retain full ownership of your information.

📌 Important: By using Jet7's services, you are considered to have accepted this Privacy Policy. If you disagree with any of its terms, please contact our support team.

This policy applies solely to Jet7's own services. Third-party game providers and payment gateways operate under their own privacy policies, for which Jet7 is not responsible. That said, we only work with third parties whose privacy standards meet or exceed our own.

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2. What Data Do We Collect?

Jet7 collects two types of data — what you provide directly, and what is automatically gathered while you use the platform:

Directly Collected Data:

  • Identity Information: Name, date of birth, national ID number (for KYC verification).
  • Contact information: Mobile number, email address, current address.
  • Payment Information: bKash/Nagad numbers, bank account details (stored in encrypted form).
  • KYC documents: Copy of NID or passport, selfie (where applicable).

Automatically Collected Data:

  • Device information: Device type, operating system, and browser version.
  • Log data: IP address, login timestamps, game session history.
  • Usage Data: Games played, duration of play, and betting patterns.
  • Cookie Information: Session cookies, preference cookies (see Section 6 for details).

ℹ️ Good to Know: Jet7 never collects unnecessary data. We follow a strict "data minimization" policy — only what's needed, nothing more.

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3. How Is Your Collected Data Used?

Jet7 uses your data only for specific, legitimate purposes — never for anything beyond the following:

  • Account Management: Registration, login, password reset, and account security.
  • Payment Processing: For processing deposits and sending withdrawals.
  • KYC Verification: To verify identity and age in accordance with international regulations.
  • Customer support: To respond to your complaints and queries.
  • Fraud prevention: To detect and prevent suspicious activity.
  • Service improvement: To analyse usage patterns and improve the platform.
  • Notification: To keep you informed about important updates, bonus offers, and promotions (with your consent).
  • Legal obligations: To comply with applicable laws and regulatory authority requirements.

Your consent is always obtained before we send any marketing communications. You may unsubscribe from marketing emails at any time.

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4. Data Sharing — With Whom & Why?

Jet7 does not sell your data. However, limited information may be shared with trusted partners where necessary to deliver our services:

Partner Type Data Type Purpose Retention
Payment Gateway Payment Information Transaction Processing Encrypted
KYC Verification Partners Identity Documents Age & Identity Verification Secure Vault
Game Providers Session Token Only To load games Deleted at end of session.
Cloud Services Encrypted Backups Data Retention Encrypted
Legal Authorities Applicable Data Legal Obligation By court order

🚫 Never: Jet7 never sells or rents your personal information to advertisers, data brokers, or any other third parties.

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5. Technical Data Security Measures

Jet7 employs internationally recognized security technology to protect your data. Security isn't optional — it's built into the core of our infrastructure:

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256-bit SSL/TLS Encryption

All data transmission between your browser and our servers is fully encrypted — nothing is ever sent in plain text.

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Bcrypt password hashing

Your password is never stored in plain text. It is hashed using the bcrypt algorithm — even our staff cannot view your password.

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Firewall & DDoS Protection

Multi-layered firewall and DDoS protection systems are active around the clock, keeping servers and data safe from cyberattacks.

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Real-Time Monitoring

An automated monitoring system runs 24/7 to detect suspicious activity. Instant alerts are triggered for unusual logins or transactions.

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Regular Security Audits

Regular penetration testing and security audits are conducted by independent cybersecurity experts.

💡 Stay Safe: Use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.

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6. Cookie Policy

Cookies are small text files stored on your device by websites. Jet7 uses several types of cookies, each serving a distinct purpose:

Cookie Type Purpose Duration Status
Essential Cookies Login sessions, security Upon session end Mandatory
Functional Cookies Language preferences, theme settings. 30 days Optional
Analytics Cookies Usage Statistics 90 Days Optional
Marketing Cookies Personalised Offers 365 days Consent Required

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform. When you first visit Jet7, you will be presented with cookie management options.

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7. How Long Is Your Data Retained?

Jet7 does not retain your data longer than necessary. Below are the retention periods for each data type:

  • Account Information: Duration of active account + 5 years after closure (legal obligation).
  • Transaction Records: 7 years (in compliance with financial regulations).
  • KYC documents: 5 years after account closure.
  • Game Logs: 3 years (for dispute resolution purposes).
  • Support Conversations: 2 years.
  • Analytics data: 90 days (in anonymised form).
  • Marketing data: Deleted immediately upon withdrawal of consent.

Once the retention period expires, data is automatically and securely deleted or irreversibly anonymized.

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8. Your Data Rights

You have the following rights over your personal data, and Jet7 is committed to honouring each of them:

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Right to Access

You have the right to know what data we hold about you. Upon request, full details will be provided within 30 days.

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Right to Rectification

If any of your stored information is incorrect, you have the right to have it corrected. Update it via your account settings or by contacting our support team.

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Right to Erasure

Under certain circumstances, you have the right to request deletion of your data. However, some data may need to be retained due to legal obligations.

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Right to Object

You have the right to object to the use of your data for marketing communications or specific purposes. You may opt out at any time.

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Right to Portability

You may request a copy of your data or ask for it to be transferred to another service. It will be provided in a machine-readable format.

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Processing Restrictions

In certain cases, you may request a temporary pause on the processing of your data — for example, while the accuracy of that data is being verified.

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Withdrawal of Consent

Any consent-based permission may be withdrawn at any time. Withdrawal will take effect on future processing.

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Right to Complain

If we are unable to resolve your concern, you have the right to lodge a complaint with the relevant data protection authority.

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9. Privacy of Minors

Jet7's services are exclusively for individuals aged 18 and above. We do not knowingly collect data from minors. Should we discover that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If a parent or guardian discovers that their child has created a Jet7 account, please notify us immediately. We will take swift action.

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10. Privacy Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: [email protected]
  • Live Chat: 24/7 Live Chat Support
  • Response time: Typically within 24–48 hours.
  • Data Deletion Request: Processed within 30 days.

📅 Last Updated: 1 January 2026. You will be notified by email of any changes.

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Your Data Is Safe — Join Jet7 Today

Your privacy is our top priority at Jet7. Register safely and enjoy a trusted gaming experience on Bangladesh's most reliable platform.

⚠️ For users 18 and over. Please play responsibly.

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