Jet7Terms & Conditions — A Complete Guide to Your Rights & Responsibilities

These Terms & Conditions constitute a legal agreement between the jet7 platform and its users. By accessing jet7's website, mobile app, or any of its services, you are deemed to have automatically accepted these terms.

Jet7 is an online gaming and betting platform serving users in Bangladesh and beyond. We believe transparency is the foundation of trust, which is why these terms have been written in plain, straightforward language.

Jet7 reserves the right to update these Terms & Conditions at any time. Users will be notified via email or an in-platform announcement, and the revised terms will take effect from the date of the change.

To open an account with Jet7, you must meet the following requirements:

• You must be at least 18 years of age, and online gaming must be legally permitted in your country of residence.
• You must provide truthful, accurate, and complete information during registration. Providing false information will result in account termination.
• Each individual may only register one account. If multiple accounts belonging to the same person are detected, all associated accounts will be closed.
• You are responsible for keeping your account password confidential. You are personally liable for all activity that takes place on your account.
• Jet7 employees and their immediate family members are not eligible to participate in gaming activities on jet7.

Transferring, selling, or renting your account to another person is strictly prohibited. jet7 reserves the right to close any account at any time, without being required to provide a reason.

Jet7 offers a variety of bonus promotions, each with its own specific terms and conditions that must be followed:

• Welcome Bonus: New members receive a 100% bonus on their first deposit — up to ৳5,000. This bonus can only be claimed once.
• Wagering Requirement: A minimum wagering requirement must be met before any bonus winnings can be withdrawn.
• Bonus Validity: Each bonus must be used within a specified time frame. Any unused bonus will be forfeited once it expires.
• Game Contribution: Not all games contribute equally to bonus wagering. Slots typically contribute 100%, while Live Casino games contribute between 10% and 30%.
• Maximum Bet: A maximum bet limit of ৳500 per wager applies while using a bonus.

Jet7 supports multiple payment methods, including bKash, Nagad, and Rocket. The following conditions apply to all financial transactions:

• Minimum deposit: ৳300 (mobile banking) and $10 (crypto).
• Deposits must be made from a payment method registered in your own name.
• Withdrawals can only be made via the same payment method used for the deposit, in accordance with AML policy.
• Minimum withdrawal: ৳500. Processing times: 15 minutes–2 hours for mobile banking; 1–24 hours for bank transfers.
• Jet7 does not charge any deposit fees. However, your payment provider's own charges may apply.
• Withdrawals may be restricted until KYC verification is completed.

If a suspicious financial transaction is detected, jet7 reserves the right to place a hold on the payment pending investigation. Using the platform for money laundering or any illegal purpose is strictly prohibited and will be reported to the relevant authorities.

Jet7 is committed to providing a fair and enjoyable gaming environment. To protect that environment, the following behaviours are strictly prohibited:

• Use of any bots, automated software, or game hacking tools.
• Using any technical means to alter game outcomes.
• Harassing other players, using abusive language, or making threats.
• Exploiting any game vulnerability or bug. If you discover one, you must report it to support.
• Colluding with others or using multiple accounts to cooperate in table games.

Game outcomes on Jet7 are powered by RNG technology and are completely fair. If you ever have concerns about a game result, contact customer support — we'll review the game logs and get back to you.

Jet7 follows a Know Your Customer (KYC) process in compliance with international financial regulations. KYC verification is mandatory before making a withdrawal or upon exceeding specified limits.

• Required Documents: Clear photos of both sides of your National ID (NID) or passport.
• Address Verification: A recent utility bill or bank statement (within the last 3 months).
• Selfie Verification: A selfie holding your ID — required in certain cases.
• Processing Time: Verification is typically completed within 24–48 hours.

Once KYC verification is complete, you will not need to repeat the process. However, re-verification may be required if significant changes to your information occur. Submitting false documents will result in immediate account closure and legal action.

Jet7 treats the protection of your personal and financial data as a top priority. Learn more about our security measures:

• All data transmissions are secured with 256-bit SSL encryption.
• Passwords are stored using bcrypt hashing — we never have access to your password.
• An instant email alert is sent if any suspicious login activity is detected.
• No Jet7 employee will ever ask for your account password. Any such request is a sign of fraud.

For full details on how your information is collected, used, and stored, please visit our Privacy Policy read it.

Jet7 believes gaming should be a source of fun, not addiction. That's why responsible gaming is a core part of our values:

• Players can set their own daily, weekly, or monthly deposit and bet limits.
• If needed, you can temporarily suspend your account for anywhere between 24 hours and 6 months.
• An option to permanently close your account is also available.
• If you show signs of addictive behaviour, our support team is here to help.

To learn more about Responsible Gaming, visit our Responsible Play Visit the page.

All content displayed on the Jet7 platform — including logos, designs, graphics, text, and software — is the property of Jet7 or its respective licensors. Copying, distributing, or using any of this content for commercial purposes without prior permission is strictly prohibited.

Game content is the property of the respective game providers (such as Evolution Gaming and Pragmatic Play) and is made available on jet7 under their licenses.

Jet7 reserves the right to temporarily or permanently close an account for any of the following reasons:

• Any violation of these Terms & Conditions.
• Evidence of fraud, deception, or bonus abuse.
• Operating multiple accounts.
• Providing false information during KYC verification.
• Money laundering or suspicious financial activity.
• Attempting to hack or manipulate the system.

If you have a dispute or complaint, please follow the steps below to seek resolution:

• Step 1: Submit your complaint via jet7's live chat or email support. We aim to respond within 48 hours.
• Step 2: If your issue is not resolved at the first step, please fill out the formal complaint form.
• Step 3: If both parties agree, disputes can be resolved through a neutral third-party mediator.

In the event of a dispute over game results, Jet7's server logs will serve as the final reference. Jet7's decision shall be considered final unless a different outcome is determined through neutral mediation.

Jet7 reserves the right to update these Terms & Conditions at any time. When changes are made:

• A notification will be sent to your registered email address.
• A notification will be displayed on the platform.
• If no objection is raised within 7 days of the change taking effect, you will be considered to have accepted the updated terms.

The latest version of these Terms & Conditions will always be available on this page. Previous versions can be provided upon request.